Tag Archives: nonemergency response

New app allows people to report problems to local Kitsap agencies

Over the past few months, I’ve called 911 to report dead animals on the roadway, a downed road sign that warns drivers of a curve, and an old car that had been abandoned.

I’m not sure I should be calling an emergency line for non-emergency issues, but the dispatchers never complain. They take the needed information and tell me they will report the problem. Most of the time they ask if I would like to receive a phone call when the problem gets fixed. That would be nice, I say, but I can’t remember ever getting a call back.

Recently, Kitsap County launched a new mobile phone app called “SeeClickFix,” which allows GPS to report the location, and you can take a picture of the problem and include whatever information you think is needed. The information is sent rapidly to Kitsap1, the county’s customer-service system, which then forwards it to the right people.

In the app, you click a box to identify the problems, which can include potholes, flooding and drainage issues, graffiti, overgrowth onto roadways or view issues, illegal dumping, noxious weeds, burned-out street lights and illegal burning, among many others.

The app with its backend operating system is used by dozens of cities and counties around the country, including SeaTac in Washington state. You can download the app from the App Store and other sites. A browser version for a laptop or desktop computer is also available.

“This really helps residents process requests,” said Jamie Linville, supervisor for Kitsap1. “They get real time updates on the app, engage in their community and can report problems anywhere in the County.

“This helps ensure we get accurate data in the initial request, which helps us get the request routed to the correct agency,” she said, adding that people can create a “watch area” to receive notice of all issues reported in their area.

The app tells the status of the problem, including when it was reported and when it gets fixed.

Having the app does not mean you shouldn’t call Kitsap1, 360.337.5777, or email the center, help@kitsap1.com, which is open from 8 a.m. to 4:30 p.m., Monday through Friday, but the SeeClickFix app might be easier at times, and it never closes. Of course, you should call 911 if an issue needs immediate attention.

I asked Doug Bear, the county’s communications manager, if the app is designed to take environmental problems. His answer is that some problems are listed as options and others are not — and that is the key.

“We continually evaluate which options to present and can change them as demand increases,” Doug told me in an email. “The app is better suited to concerns that have a clear consistent path to who responds.”

When you click an option, you get a list of questions specific to that type of problem.

“We did consider an option for ‘other’ that could capture what isn’t specifically listed, but that didn’t work out well,” he added. “It’s hard to collect the proper information for processing if we don’t know what the problem is.”

Using the app or another approach can take some strategic thought. The app has an option for “illegal dumping,” “spill or illicit discharge” and “stormwater maintenance.” But if you see an oil spill that could get into a waterway, I wouldn’t hesitate to call 911 along with the state oil-spill hotline, (800) OILS-911.