Toll statement charge hits non-computer owners


The in basket: Merwin Linsley of Central Kitsap wasn’t happy when he got a notice from the Good to Go! folks who collect Tacoma Narrows Bridge tolls saying he’ll be charged $1.50 a month for his statements in the future, which he can avoid by getting his by e-mail.

“I don’t have a computer and a lot of other people don’t, too.” he protested.

The out basket. About 28,000 account holders have been getting there statements in the mail since the bridge opened, at no charge until now, says Janet Matkin of Good to Go!.

“It was a means of ensuring that customers were familiar and comfortable with the way the electronic toll collection would work,” she said. “The intention was always to begin charging for statements after the first year.” The terms and conditions all of us received with our transponders said a fee could be applied.

The state has been looking hard at ways to cut costs to lessen pressure for toll increases. I’m sure that reducing the number of mailed statements, and charging $1.50 for those that remain, was an obvious cost-cutting measure. 

The statements will be mailed quarterly from now on, not monthly, so it will come to $6 a year, the equivalent of about two crossings in tolls, for people like Merwin. The first such charge, to be deducted from the individual’s pre-paid account and credited to the same account as the tolls, will begin in December.

The amount was set in April 2007,  Janet said, and is in the Washington Administrative Code.

Merwin and others like him can save the $1.50 by forgoing his statements altogether, Janet said. He can phone 1-866-936-8246 for a verbal report. And, of course, he can get a computer and go online, and get the no-charge e-mailed statements.


One thought on “Toll statement charge hits non-computer owners

  1. It costs money for somebody to print your statement, stuff it in an envelope and put a stamp on it. I get my statements via email and save the $1.50. Seems fair to me.

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