Be sure your plate number is on your bridge toll account

The in basket: Bob Simonoff has been having trouble in the form of citations from the state’s Good to Go! office for not paying the toll to cross the Tacoma Narrows Bridge.

He crosses the bridge a few times a week in his work van, and had no trouble until February, when he got a citation after one crossing. Unfortunately, that one got lost in the mail, so he didn’t know he had a problem of it until after he got two more in April.

His main problem, he learned, was that he didn’t think to register his van’s new license plates with Good to Go! after the state required him to get new ones as part of its every-seven-year plate replacement program.

He suggested my readers would benefit if I mentioned in the column the need to get new plates listed in  one’s toll account.

The out basket: And so I shall. If you are one of thousands with Good to Go! toll accounts who are told each year you must replace your plates, be sure to go on line or call Good to Go! with the new plate’s number so your account can be updated.

Janet Matkin of the toll office said, “Although I don’t know the specifics of (Bob’s) case, my guess is that his transponder stopped working for some reason and when we tried to identify his vehicle by his license plate number, the new plate number wasn’t on the account.

“Anytime that a vehicle doesn’t have a good read from a transponder,” she said, “we capture a photo of the license plate and then run that plate number against a list of Good To Go! account holders before sending it through the violation process. If he’d had his correct plate registered, we would have charged his Good To Go! account for the toll.

“This summer,” she added, “(we) will be introducing Pay By Mail to the Tacoma Narrows Bridge, so vehicles that use the electronic toll lanes and don’t have Good To Go!accounts (or who don’t have their correct license plate numbers registered on their accounts) will be sent a Toll Bill in the mail, rather than automatically being sent a violation notice.

The toll rate will $5.50 for Pay By Mail, higher than the toll otherwise, to cover the costs of processing and sending a Toll Bill. “But, that is substantially less than the $52 violation notice that they would receive now,” Janet said

Account holders also “should remember to remove the license plate number from their account if they sell a vehicle,” she said.

Lastly, she said, “You also might want to suggest that if they have guests visiting from out of the area or they are renting a car, they can temporarily add the license plates numbers to their account and not have to worry about stopping at the toll booths.”

2 thoughts on “Be sure your plate number is on your bridge toll account

  1. Thanks for the heads up on adding new license plates to Good to Go accounts. We rarely use my car to cross the bridge so I checked my car plates with my account and sure enough, the account had an old plate number listed. It just took a second to edit to the current plate number, and now I’m Good to Go! Relieved I was able to fix this before it was a problem. I urge others to check this as well.
    Thanks again!

  2. Sometimes it pays to have personal plates on your vehicles that do not change:-) Cool, one less thing to worry about.

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