How do you run a toll booth?

The in basket: Rebecca Copenhaver asks, “How does one fail to pay at a toll booth?

“I received a citation in the mail,” she said, “with a snapshot of my license plate, saying I was believed to have gone through the toll booth at the Tacoma Narrows Bridge without paying.  

“Is this even possible? I picture myself in some action movie, high-speed chase, blowing through the little arm at mach speed. It makes no sense …  I have asked for my day in court, but would like to know if this actually happens,” she said.

The out basket: Janet Matkin of the toll-collecting office at the bridge said she can’t discuss an individual case due to privacy restrictions, but can describe things that can lead to this accusation. 

“A driver may receive a citation when using the manual toll lanes because: (1) they do not have the cash, credit card, or debit card to pay the toll; or (2) they have insufficient funds in their debit account; or (3) their credit card may be declined when the transaction is processed later in the day; or (4) they may have a security program associated with their credit card that does not allow a transaction without a signature. 

“In order to avoid a citation,” Janet said, “drivers using the manual toll lanes are encouraged to pay cash, use a valid credit card, or ensure they have sufficient funds in their account. 

“Any customer who thinks they have received a citation in error is encouraged to contact the Good To Go! customer service center at 1-866-936-8246 to have the citation researched,” she added.

She could say she’d looked into Rebecca’s case and “do know that her citation(s) appear to be valid.”

2 thoughts on “How do you run a toll booth?


    Why do school buses stop at the rr crossing on Provost Rd in Central Kitsap?

    There is no ‘stop’ sign there but yesterday I followed three school buses and each in turn, came to a full and complete stop at the crossing.

    The KS should provide a ‘click’ at the blog to send a direct email to Road Warrior…which is where this question should go, not here. Sorry.

  2. The busses stop because it is required by law…

    RCW 46.61.350
    Certain vehicles must stop at all railroad grade crossings — Exceptions.

    (1) The driver of any motor vehicle carrying passengers for hire, other than a passenger car, or of any school bus or private carrier bus carrying any school child or other passenger, or of any vehicle carrying explosive substances or flammable liquids as a cargo or part of a cargo, before crossing at grade any track or tracks of a railroad, shall stop such vehicle within fifty feet but not less than fifteen feet from the nearest rail of such railroad and while so stopped shall listen and look in both directions along such track for any approaching train, and for signals indicating the approach of a train, except as hereinafter provided, and shall not proceed until he can do so safely. After stopping as required herein and upon proceeding when it is safe to do so the driver of any said vehicle shall cross only in such gear of the vehicle that there will be no necessity for changing gears while traversing such crossing, and the driver shall not shift gears while crossing the track or tracks.

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