Tips on protecting a Wave2Go pass

The in basket: Leroy McVay of Poulsbo thinks ferry users can learn from a mistake his family made in July and what they have done about it.
“We tossed out what we thought was a used up passenger Wave2Go pass,” he said. “Instead, it was a half-used car & driver pass.   
“A toll both attendant told us if we could find that piece of paper they give you when you buy the pass, they can track the bar code and take action.  Needless to say, I tossed it as just another scrap of paper. 


The in basket: Leroy McVay of Poulsbo thinks ferry users can learn from a mistake his family made in July and what they have done about it.
“We tossed out what we thought was a used up passenger Wave2Go pass,” he said. “Instead, it was a half-used car & driver pass.   
“A toll both attendant told us if we could find that piece of paper they give you when you buy the pass, they can track the bar code and take action.  Needless to say, I tossed it as just another scrap of paper. 
“I started a ‘save envelope’ for these with the new pass receipt,” Leroy said. “In addition, they told us to photocopy the actual pass as this would give them the bar code. This would help in the event of loss or theft.
“We’re marking the passes in big letters as C & D (car & driver) or passenger.  Every time we go through the booth we make a mark to show how many times it’s been used. If the people that designed the system had been on the ball, the machines would stamp the pass to indicate either another use or warn if there was only one trip left.”
A few days later, he followed up with this: “Here’s another reason to make a GOOD photocopy;  It can be used with your second car.  My wife used the ‘real’ one for the 5 a.m. out of Kingston and I needed to cross later in the day.  I used the photocopy with no problems at either Kingston or Edmonds.  They both told me the scanner must be able to read the bar-code and the pass must be valid. There must be a 30-minute time interval between using the real pass and the photocopy.  The time interval does not apply to walk-on passes.”
The out basket: Susan Harris-Huether of Washington State Ferries says, “The tickets that are multi-ride passenger cards have 10 rides.  The card clearly reads: Ad Psgr 10R and the route.
“The vehicle (and driver) 20-ride multi-ride pass reads: Veh U20′ 20R which stands for vehicle under 20 feet 20 ride multi-ride card and then again the route info is there. 
Mr. McVay can look up the bar code on his ticket either on a kiosk at our terminals or on line and see how many rides are left at any given time.
She said WSF is working to link the site for managing one’s account to the WSF home page, but for now one can use
https://secure2.gatewayticketing.com/wsf/webstore/shop/consumer-landing.aspx, click “my account” and then “manage my account” and the ticket look up is on the top of the left hand column.
I tried it Thursday but the site wasn’t working at that moment.
Jayne Davis of WSF says all the information Leroy provided about using the photocopy as well as the original if there is a 30-minute break between uses is accurate.
 

One thought on “Tips on protecting a Wave2Go pass

  1. The passes could use more differentiation. I have a motorcycle and a vehicle pass and if they didn’t spend all of their time in their respective vehicles, I’d have trouble telling them apart, especially in the groggy morning.

    About the ticket lookup, the website is on my list of both the worst designed and slowest to load pages. It takes five clicks just to get to the log-in screen (and the links are anything but obvious), then once there the only way to check on the number of rides left is to copy and paste the barcode number then paste it in the ‘lookup’ box that’s in the top corner of the screen. The whole process is not anywhere close to intuitive.
    Once you do make it there, it can be minutes of waiting for the summary to come up and even more waiting for the itemized history. The website has been down twice in the last week or so for ‘upgrades’ but it is still every bit as slow as ever.
    Even when the employee in the ticket booth has needed to look something up there is a ridiculous wait. This says to me more investment in the infrastructure is needed.
    Of course, since WSF can’t even be troubled to invest in the infrastructure that is their raison d’etre, why would we expect them to invest in more computers…

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