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Software glitch forced Doctors Clinic shutdown

logoA software glitch disrupted services Monday at The Doctors Clinic facilities.

TDC President Dr. Randall Moeller said a problem with the operating system installed on the group’s servers prevented staff and physicians from booking appointments or accessing medical records.

“It pretty well shut us down,” Moeller said.

Moeller stressed the computer issue was not the result of any hacking activity and no patient information was compromised.

Many doctors still saw patients Monday and took notes on old-fashioned paper.

The Doctors Clinic was operating normally Tuesday.

The Doctors Clinic is still in-network with Regence

The Doctors Clinic is still in-network with Regence.

The Silverdale-based medical group is stressing that point this week as a contract standoff continued between insurance company Regence and  Harrison Medical Center.

The Harrison/Regence negotiations have created confusion for some patients of The Doctors Clinic, in part because physicians for The Doctors Clinic do provide services at Harrison facilities.

Dr. Randall Moeller, president of The Doctors Clinic, said the group sent voice messages to patients assuring them Regence insurance will still be accepted, regardless of the outcome of the Harrison negotiations.

The Doctors Clinic posted this explanation on its website:

The Doctors Clinic will still accept Regence Insurance plans after August 1, 2014. The contract dispute with Harrison Hospital does not affect in network coverage with The Doctors Clinic.

All services from The Doctors Clinic — Physician visits, urgent care treatment, lab work, and surgery in our Ambulatory Surgery Center will continue to be considered “in network” through Regence.

If you were to require surgery by a physician from The Doctors Clinic who performed the surgery at Harrison Hospital, only the hospital portion of the bill would not be covered “in network.”