Tag Archives: customer service

Bainbridge pizzeria featured on Forbes

B0012876307--549344Forbes.com contributor Micah Solomon interviewed a Bainbridge Island pizzeria owner for an in-depth look at customer service in the pizza business.

That’s A Some Pizza owner Will Grant told Solomon about the importance of maintaining quality service in a fast-paced environment, and how Yelp reviews used to keep him up at night.

Grant also recalled the time his Winslow Way shop received a barrage of prank phone calls from Green Bay Packers fans, all ordering cheese pizzas.

You can read the full interview here. 

Sadly, they don’t discuss That’s A Some Pizza’s recent rollout of a beer delivery service.

Concentrix files official layoff notice with state

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Concentrix gave the state official notice Wednesday of plans to close its East Bremerton call center.

As we reported last week, the closure will impact about 500 employees.

concxlogo_business-983x3001The official WARN notice reports 520 positions are being cut, though Concentrix spokeswoman Jyllene Miller told me fewer than 500 people are currently employed at the center.

Miller said the displaced employees will be given priority for “a few hundred” work-at-home jobs Concentrix is hiring for.

The center is slated to close March 4, according to the WARN notice. Concentrix will continue paying employees through March 28.

A team from the local WorkSource office is responding to the call center to provide employees with information about unemployment insurance claims, retraining opportunities and job leads. Kitsap WorkSource Administrator Margaret Hess said a forum for employees is being planned.

This isn’t the only WARN notice being filed by a Kitsap employer this week. We also received word defense contractor BAE Systems will lay off 68 workers in Silverdale by the end of March.

Bainbridge marijuana shop gives employees free samples

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Salespeople have to know their product, whether they’re selling cars or selling marijuana.

To make sure its staff are knowledgeable about its wares, one recreational marijuana store in Kitsap has been providing employees with free samples.

According to a blogpost on Forbes, Bainbridge Island’s Paper & Leaf provides “budtenders” with samples of the cannabis strains and edibles the store carries. Employees try the products at home and report back. The store even set up a private Facebook group where workers post their reviews.

“They post about the scent of the product, the potency, how it makes them feel,” said Hill.

“Most of our employees have been with us since we opened last June, so they know the information that customers are looking for,” he said.

Staff reviewers will use lingo like “gave me couch-lock,” “relaxing,” “euphoric,” “uplifting” or “made me kind of nervous,” in their reviews for each other.

According to the blog post, the state’s rules regarding free employee samples are murky. You can read the full Forbes story here.