BI Public Works reducing customer service hours

The city’s public works is now operating with four fewer customer service hours each week.

Starting today, the department’s counter will close at noon on Wednesdays and Thursdays.

The department had been open 8 a.m. to 4 p.m., Monday through Friday.

City Hall will remain after noon on Wednesdays and Thursdays, but engineering staff availability to the public will be limited to previously-arranged appointments with patrons who have permits in

The new hours will match the planning department’s recently reduced counter hours.

Public works’ reduced customer service hours staff more uninterrupted time
to focus on improving the department’s efficiency and responsiveness, according to City Engineer Bob Earl.

Planned improvements include updating permit application forms, revising and improving design and construction standards, capital bid documents, bidding processes and capital cost estimating.